Pennie CarrollDes Moines, Iowa

    Speaking the Same Language

    Ten years into her successful real estate career, Pennie Carroll finally found a business model that mirrored her goals. She was given a copy of The Millionaire Real Estate Agent (MREA). She loved it, but there wasn’t a market center in her area. When, one did open, she seized the opportunity.

    Carroll was anxious to see what a company switch would do for her reputation and her business. Keller Williams was still building market share in her area and not as well-known as other companies. “This was a concern that never became a reality,” she said.

    “It’s wonderful knowing I can call a Keller Williams associate anywhere in the world and we speak the same language. I can ask specific questions they understand and I know they will take care of my client.”

    One of the aspects of Keller Williams that Carroll loves is the referral network. It is not just any referral network; it is a network of agents speaking the same language and delivering the same exceptional client service. “I don’t have to worry when I refer a client to another Keller Williams associate,” she said.

    Carroll is soaking up the positive culture and training opportunities at Keller Williams. She has attended Family Reunion and Mega Camp in addition to Franchise Systems Orientation (FSO) and classes offered in her market center. “I was blown away at the transparency of the company,” Carroll said about her experience attending FSO. “Seeing every aspect of the company modeling the same business systems is impressive. I cannot emphasize how beneficial the consistency of the company has been for my business.”